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Privacy Policy

Olam Med Spa (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website olammedspa.com (“the Site”) or when you interact with our services at our Pembroke Pines, FL location.

By using our Site or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

  • Contact Information: name, email address, phone number, mailing address.

  • Appointment & Treatment Information: medical history, health details, treatment preferences.

  • Payment Information: credit/debit card details, billing information.

  • User-submitted Content: reviews, testimonials, before/after photos (only with your consent).

  • Other Information: any additional details you choose to share with us.

1.2 Information Collected Automatically

When you visit the Site, we may automatically collect:

  • IP address, browser type, operating system

  • Pages viewed, referring/exit pages, time/date stamps

  • Approximate geolocation

  • Cookies and similar tracking technologies to improve user experience and analyze Site performance

We do not collect sensitive medical information through the website unless you explicitly provide it.

2. How We Use Your Information

We may use your information for the following purposes:

  • To provide services: booking appointments, performing treatments, processing payments, follow-up communication.

  • To communicate with you: appointment confirmations, reminders, updates, and customer support.

  • To personalize your experience: service recommendations based on your needs and history.

  • To improve our Site and services: analytics, troubleshooting, monitoring trends.

  • For marketing purposes: sending promotions, offers, newsletters, and announcements — only when permitted or with your consent.

  • To comply with legal obligations including medical record requirements.

3. Legal Bases for Processing

Depending on your region, we process your data based on:

  • Performance of a contract (e.g., appointment scheduling).

  • Legal obligations (e.g., medical record retention).

  • Legitimate interests (e.g., service improvement, fraud prevention).

  • Your consent, which you may withdraw at any time.

4. How We Share Your Information

We may share your information with:

  • Service Providers: appointment software, payment processors, CRM systems, analytical tools, email marketing platforms.

  • Medical professionals involved in your treatments (as needed).

  • Regulatory authorities when required by law.

  • Business partners in the event of a merger, acquisition, or sale of assets.

  • With your consent, e.g., sharing before/after photos for marketing.

We do not sell your personal information.

5. International Data Transfers

Your data may be stored or processed on servers located outside the United States. We ensure appropriate safeguards are in place for any international transfers.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain your personal information only as long as necessary for the purposes for which it was collected, including:

  • Legal, medical, or regulatory requirements

  • Record-keeping and reporting

  • Dispute resolution and enforcement of our agreements

8. Your Rights

Depending on your local laws, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to the processing of your data

  • Request data portability

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the information below.

9. Cookies and Tracking Technologies

We use cookies to:

  • Enable essential Site features

  • Remember user preferences

  • Analyze Site usage

  • Deliver relevant advertising (when applicable)

You may control cookies through your browser settings. However, disabling cookies may affect certain parts of the Site.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any external sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date. Continued use of the Site after changes indicates acceptance.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:

Olam Med Spa
Email: info@olammedspa.com
Address: 17901 NW 5th St, Ste 201, Pembroke Pines, FL 33029, USA